BaiMobile 3000MP User's Guide download pdf (Page 42)

Uninstall the VMware View App

You can sometimes resolve problems with Horizon View Client by uninstalling and reinstalling the

VMware View app.

You uninstall Horizon View Client just as you would any Android app.

Procedure

1 On your device, go to Apps and browse to the VMware View app.

2 Tap and hold the VMware View icon until the Uninstall icon appears in the upper-right corner of your

device.

3 Drag the VMware View icon to the Uninstall trash can icon.

Alternatively, you can go to Apps > Settings and select Applications > Manage Applications to

uninstall Horizon View Client.

What to do next

Reinstall Horizon View Client.

See “Install or Upgrade Horizon View Client for Android,” on page 14.

Horizon View Client Stops Responding or the Remote Desktop

Freezes

When the screen freezes, first, try resetting the remote desktop operating system.

Problem

The VMware View app does not work or repeatedly exits unexpectedly or the remote desktop freezes.

Cause

Assuming that Horizon View servers are configured properly and that firewalls surrounding them have the

correct ports open, other issues usually relate to the VMware View app on the mobile device or to the guest

operating system on the remote desktop.

Solution

If the operating system in the remote desktop freezes, use Horizon View Client on the device to reset

the desktop.

This option is available only if the View administrator has enabled this feature.

Uninstall and reinstall the app on the device.

If resetting the remote desktop and reinstalling the VMware View app do not help, you can reset the

Android device, as described in the user guide for your Android device.

If you get a connection error when you attempt to connect to the server, you might need to change your

proxy settings.

Using VMware Horizon View Client for Android

42 VMware, Inc.

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BaiMobile 3000MP User's Guide Page 42